Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. Metropolitan Police. Verify your email to use filters. Quite a large company so changes/projects take longer to complete. We also use third-party cookies that help us analyze and understand how you use this website. Great company to work for with some really good benefits and. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Friendly customer service staff First MTR South Western Trains Limited, trading as South Western Railway (SWR), is a British train operating company owned by FirstGroup (70%) and MTR Corporation (30%) that operates the South Western franchise.. During March 2017, it was announced that SWR had been awarded the South Western franchise. Sign in to create your job alert for Customer Advisor jobs in Nottingham, England, United Kingdom. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. This category only includes cookies that ensures basic functionalities and security features of the website. If you've witnessed or been the victim of crime, report it . Poor commission structure. If you dont have an invitation code you can use the MTVH Online support form to ask for one. I worked for TVHA before the takeover and it was a great company to be a part of with people who cared about each other and the residents. I've always felt if I have an idea I can put it into practice quite quickly. If we've sent you an invitation letter or email, your invitation code will be in it. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The pattern element in the name contains the unique identity number of the account or website it relates to. This rating has improved by 3% over the last 12 months. 72% of employees would recommend working at Metropolitan Thames Valley to a friend and 64% have a positive outlook for the business. It's a nice, modern office environment, staff benefits are good. Metropolitan Thames Valley has an overall rating of 3.7 out of 5, based on over 163 reviews left anonymously by employees. We believe everyone should have a decent home and the chance to live well. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Technology and Software Support. 4. It takes a huge number of people from all sorts of different backgrounds with a wide range of skills and experience. I interviewed at Metropolitan Thames Valley (London, England) in Sep 2022. Responsible for leading the customer service team: resident services, first-time and follow-up repairs. Rude, unproductive team members are promoted because they're friends with management, others are iced out for arbitrary or no reasons MTVH Uses Data to Help Address England's Housing Needs Should you need any assistance, please contact: For Legacy MET 0203 535 3999 or For Legacy TVH 0203 535 3336 or raise a service request via Service Now. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. About our cookies and how to manage them. A lot of passing the buck goes on About our cookies and how to manage them. Having problems? The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. document.write(new Date().getFullYear()) RefNowRegistered Company No: 09768384 52. The Met has launched a hotline to report corrupt and abusive police officers and staff. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. But opting out of some of these cookies may have an effect on your browsing experience. photo: Creative Commons / DFID - UK Department for International Development https://creativecommons.org/licenses/by/2./deed.en. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Since TVH have been taken over by Metropolitan the service has gone down hill rapidly. By clicking Accept, you consent to the use of ALL the cookies. Youll need your mobile phone and your unique invitation code. Axis and MTVH. These cookies track visitors across websites and collect information to provide customized ads. Necessary cookies are absolutely essential for the website to function properly. 72% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Metropolitan Thames Valley employees rate their compensation and benefits as 3.7 out of 5. These cookies track visitors across websites and collect information to provide customized ads. This makes them easy to keep track of and to see which candidates we still need references from. ", "It is a good system to use for references. In future you will see new features, as we continue to improve our online services. Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. London, England 8,386 followers. It's a really good place to work if you like getting things done. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The offices are a lovely environment to work in and a bonus in themselves! They have unskilled, unprofessional and lazy management who delegate all their work which causes resentment and demotivates the staff. Youll be able to see it in your account instantly, so youll know weve received it, Make a future payment so you do not have to worry about a payment being late. It is mandatory to procure user consent prior to running these cookies on your website. Really understaffed - non stop calls 39,000.00, 29,500.00 I'm passionate about playing an active role in improving the lived experience of colleagues in the workplace to enhance employee engagement, performance and culture. This course has been developed as part of the Degree Standards project on external examining that ran from 2016 to 2021. I have worked for MTVH for 10 years starting off in the facilities team and working my way into HR. Enjoyable when u have nice tenants and leaseholders Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. A really good range of calls Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. About our cookies and how to manage them. You can still pay your rent, request repairs and make enquiries. Enjoyable when u have nice tenants and leaseholders Verify your email to use filters. About our cookies and how to manage them. Thanks for sharing, Staff are really friendly and its a great place to work, Good set of transferable skills developed and Terms of Service apply. Asking for reviews. TVH has such a light, friendly and open atmosphere; making it a great place to work. All ideas are welcomed and you are trusted to work with autonomy. This site is protected by reCAPTCHA and the Google Privacy Policy Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. It's a nice, modern office environment, staff benefits are good. London is one of the most exciting and diverse cities in the world - and policing it is no easy task. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. GOOD STAff welfare and salary paid on time, Staff welfare is always important! Join us on our mission to make life safer for over 9 million Londoners. Print Multiple failings by Metropolitan Thames Valley in dealing with a resident's leaking roof and damaged ceilings led to the condition worsening and water coming into almost . GOOD STAff welfare and salary paid on time, Staff welfare is always important! Head of Customer Services. Often mistakes are covered up and rules are rewritten without consistency. The staff have an energy and a passion for the organisation's overall purpose, and it's infectious. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. 31 Mar 2023 23:55 BST. There's free coffee and four types of teas! You can unsubscribe from these emails at any time. 32,750.00, Talent Acquisition Specialist - Blue Collar. Get notified about new Customer Advisor jobs in Nottingham, England, United Kingdom. Jobs. This category only includes cookies that ensures basic functionalities and security features of the website. Poor leadership, housing stick in poor repair, Colleagues at lower levels do care about the customers and want to do their best for them Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There is nothing in place to boost morale and there are so many criticisms and no recognition of achievements. Theyll let you know if another visit is needed. No call is the same We work across London, the South East, East Midlands and East England. No one is allowed to disclose the new head office address in Farringdon. Hotjar sets this cookie to identify a new users first session. We believe everyone should have a decent home and the opportunity to live well. Training is really good, constantly having support from senior members. Metropolitan Thames Valley Metropolitan Thames Valley Employee Review. 1. They have unskilled, unprofessional and lazy management who delegate all their work which causes resentment and demotivates the staff. We have conducted Repairs and Maintenance and Cyclical Decorations programmes for them and have subsequently been appointed for Windows and Doors Renewal programmes . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. 72% of employees would recommend working at Metropolitan Thames Valley to a friend and 64% have a positive outlook for the business. 72% of Metropolitan Thames Valley employees would recommend working there to a friend based on Glassdoor reviews. Chalkhill residents unveil Memorial Wall as part of project to promote mental health and wellbeing. You won't need to make a new application and will be contacted before the transfer. We're always looking to innovate and do things differently. Metropolitan Thames Valley is now a big, mainstream association, but Metropolitan was set up to provide housing for the Windrush generation. colleagues have been treated appallingly and bullied, Mitarbeiter Bereichsleitung Brandschutz / Prokurist, Good set of transferable skills developed aligned to its future capital program and to renew and enhance the current frameworks that come to an end in January 2021. Any smart.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. These cookies will be stored in your browser only with your consent. By requesting a reference you agree to our. Not enough pay for the job you do ultimately, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. If you don't have a legacy Metropolitan network log in then your log in is your @TVHA e-mail address and a password you have created for yourself. The management structure is ex Metropolitan heavy. By accepting, you agree to our use of cookies. We've made MTVH Online secure to protect your personal data, so there's a 3-step registration process. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. By joining us, youll be helping to make a positive difference to peoples lives and society as a whole, whether thats in our housing, care, development, repairs or central services teams. There's also a big focus on giving back to the community and staff are encouraged to get involved by volunteering with community organisations and projects. By accepting, you agree to our use of cookies. Pros & Cons are excerpts from user reviews. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. We also use third-party cookies that help us analyze and understand how you use this website. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. Staff and Volunteer opportunities. There is no blame culture, but rather staff support each other to make things right. Request a repair more quickly than by phoning or emailing, and at a time thats convenient for you. 72% of employees would recommend working at Metropolitan Thames Valley to a friend and 64% have a positive outlook for the business. , but rather staff support each other to make things right. They are not authored by Glassdoor. This website uses cookies to improve your experience while you navigate through the website. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. This is a True/False flag set by the cookie. By accepting, you agree to our use of cookies. Posted 22/12/2022 by Metropolitan Thames Valley. This is a True/False flag set by the cookie. You also have the option to opt-out of these cookies. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Metropolitan Thames Valley Housing is looking to procure new construction professional services consultant frameworks (limited to architects, employers agents, valuers, and principal designers.) - By clicking Accept, you consent to the use of ALL the cookies. No call is the same 204. Pros & Cons are excerpts from user reviews. Do you have what it takes to be one of them? The New River is an artificial waterway in England, opened in 1613 to supply London with fresh drinking water taken from Chadwell and Amwell Springs near Ware in Hertfordshire, and later the River Lea and other sources. Farringdon, England 18 d. 26K Per Year (Employer Est.) Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. These cookies do not store any personal information. Don't even bother complaining about bullying or bad treatment, they'll turn it back on you and it will only get worse TVH has such a light, friendly and open atmosphere; making it a great place to work. Accepted Offer. But opting out of some of these cookies may have an effect on your browsing experience. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Really understaffed - non stop calls It's a really good place to work if you like getting things done. Enjoyable when u have nice tenants and leaseholders There are only two ladies cubicles in the whole contact centre - and if often smells in there of damp Axis has built a successful multi-award contract relationship with MTVH since 2014 when the Housing Association was called Thames Valley Housing Association (TVHA). Metropolitan Thames Valley. Our Board. The finances have been drained by the takeover with invoices not being paid and almost everyday bailiffs arriving at the Twickenham office. Health & Safety Administrator. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. The management need to focus on why it is theyre not retaining their staff, They pay well for what you are required to do. In the UK this is a National Insurance Number. Hotjar sets this cookie to detect the first pageview session of a user. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Employees also rated Metropolitan Thames Valley 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities. Hotjar sets this cookie to identify a new users first session. 22 Metropolitan Thames Valley reviews. This site is protected by reCAPTCHA and the Google Privacy Policy Copyright 2023 Metropolitan Thames Valley Housing. A really good range of calls The following link will change your TVDSB Active Directory (AD) password using an alternate email or cell phone for security. Undervalued by managment If you're looking for a rewarding career in an organisation that puts people first, you've come to . Right now, nothing has changed, just the colours, fonts and logo. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Hotjar sets this cookie to detect the first pageview session of a user. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. This category only includes cookies that ensures basic functionalities and security features of the website. Housing Association. Click the link in the email we sent to to verify your email address and activate your job alert. It's sometimes noticeable that there are gaps in terms of organisational development. These cookies track visitors across websites and collect information to provide customized ads. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. If youre having problems registering, fill in the MTVH Online support form and a member of our team will be in touch. On 20 August 2017, it took over operations from the previous franchisee South West Trains. To send this page to your new employer please copy the URL from the address bar and send this to your new employer. Find out more about, 72% of Metropolitan Thames Valley employees would recommend working there to a friend, Fantastic role and excellent place to work, Good company with really good staff, right at the start of a transformation journey. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I've always felt if I have an idea I can put it into practice quite quickly. We're always looking to innovate and do things differently. Working hard will get you absolutely nowhere and just add more stress as you pick up the slack for lazy colleagues You can have some really difficult calls and off days We aim to respond to emails within 2 . . Description. There is no care or concern for residents it seems as they don't care. Company is backing these ideas. They are not authored by Glassdoor. Staff benefits are excellent and there and learning and development is always encouraged, Diversity & inclusion Flexible office spaces Accessible leadership, L&D for specialist roles and using internal talent, Decent salary, the company is a good one to work for, staff are lovely, Property Desk is an awful department to work for so great if youre not in Property desk, There is no encouragement, the job is soul draining. Forgotten your password? Historically great at developing staff. We work together to create great places for people to live. By clicking Accept, you consent to the use of ALL the cookies. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. I've loved my time here. We also use third-party cookies that help us analyze and understand how you use this website. Suggested . Weve made MTVH Online secure to protect your personal data, so theres a 3-step registration process. I have had very supportive managers who have encouraged my career progression. Current timestamp: 02/03/2023 22:42:46 Quickly exit this site by pressing the Escape key . to work with and autonomy to make decisions. We want to do more for our customers, and were looking for passionate people to help bring our vision to life. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Key Achievements: You can unsubscribe from these emails at any time. there doesn't seem to be a coherent vision for the organisation so decisions are taken on a whim. Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. Get notified about new Internal Recruiter jobs in United Kingdom. Find out more about salaries and benefits at Metropolitan Thames Valley. Analytical cookies are used to understand how visitors interact with the website. These cookies will be stored in your browser only with your consent. We're always looking to innovate and do things differently. But opting out of some of these cookies may have an effect on your browsing experience. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. | MTVH is one of the UK's largest housing associations. Senior managers did execs are more interested in fighting amongst themselves than driving the organisation. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. People are at the heart of everything we do, and that includes our own people too. Metropolitan Thames Valley. Metropolitan Thames Valley | 8,500 followers on LinkedIn. View all 755 employees. You can save your resume and apply to jobs in minutes on LinkedIn, (Part Time) Production Team Partner - Garment Sorter & Shipper - UniFirst, Application Engineer (Junior), China (Remote), Campus Technology Sales Representative Ball State University, Business Development Manager Insulation DACH (all genders), Sr. Cyber Security Release Manager - 100% Remote - Contract to Hire (C2H), Ejecutivo(a) Comercial Pre- venta (Seguridad Electrnica), Life and Annuity Agent - *PIPELINE - Denver, Outside Sales Representative - Downtown Phoenix, Transaction PA, OMERS Infrastructure Europe, Callao, Constitutional Province of Callao, Peru, See who Metropolitan Thames Valley has hired for this role, Minimum of 12 months proven customer service experience, Excellent communication skills with the ability to hold good quality conversations with our customers to fully understand their financial circumstances, Good understanding of Safeguarding and Anti-social behaviour, 28 days annual leave plus 8 bank holidays (pro rata for part time) per year, 2 volunteering days per year for things like helping out in local communities, An additional Beliefs day once a year to have an extra a day off, Enhanced pension with matched contributions of up to 9%, Health cash plan scheme for your everyday healthcare needs which you can add your family members too, Tenancy deposit interest free loan to help with rental deposits, Access to extensive learning and training opportunities with Wisebox platform, Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues, Career progression across the organisation with our mentoring programme and apprenticeships, We are committed to the wellbeing of our colleagues and support this as an organisation. Details about the employee. I worked for TVHA before the takeover and it was a great company to be a part of with people who cared about each other and the residents. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Hotjar sets this cookie to identify a new users first session. However you may visit Cookie Settings to provide a controlled consent. www.RefNow.co. to work with and autonomy to make decisions. Enjoy resolving queries at first point This website uses cookies to improve your experience while you navigate through the website. If you don't have an invitation code you can use the MTVH Online support form to ask . Glassdoor has 163 Metropolitan Thames Valley reviews submitted anonymously by Metropolitan Thames Valley employees. Your Students' Union is democratically led, and each year three students are elected by you to work full-time in the Union and represent your views to the university.